Committee Chairpersons

Membership Co-Chair- Carol Crews,  CMPE, CPMA, OHCC – BDO USA – Carol is employed by BDO USA as a Senior Manager in Healthcare Advsiory.  Carol has worked in the healthcare profession for more than 36 years and has extensive experience in practice management, including revenue enhancement, corporate compliance, HIPAA compliance, credentialing, practice management systems, billing oversight, regulatory issues, financial impact analysis and coding reviews.  Carol has a Bachelor’s degree in Business Administration and is a certified Officer of Healthcare Compliance (OHCC),  Certified Medical Practice Executive (CMPE), and Certified Professional Medical Auditor (CPMA). Carol has been a member of the national MGMA since 2005 and Northeast Florida MGMA since 2013.

Membership Co-Chair – Alice O’Carroll – As the COO of Angel Kids Pediatrics she is responsible for the strategic direction and operations for the organization.  Alice has over eight years’ experience in the health care industry and has worked with specialty practices and Availity, a large healthcare IT organization.  Alice has served on the Board of Directors of North Florida Medical Group Management Association since 2011, and was the 2014 President. Alice is currently the Membership Co-Chair.  Prior to entering the healthcare field Alice spent 12 years in the Financial Services Management and Banking sector where she was recognized for outstanding leadership.

Public Relations, Sponsorship Chair – Michelle Grippi Baker, CLU®, ChFC®, CASL®, RICP®, CFP® – Northwestern Mutual – This year marks Michelle’s 20th year in financial services with the last decade focused primarily on the financial wellness of physicians and their medical practice staff.    Her clients range from professionals fresh out of college to those eagerly approaching retirement, providing time-tested strategies and advice to achieve financial security.  Her office is located in the Riverside area of Jacksonville.  In her free time, she is an active Rotarian, a Galloway Group Leader for the 26.2 Donna Marathon, and loves to cook with her family.

Public Relations, Programs Chair – Terry Hoffmann, MA, PCC, BCC – Terry  is co-chair of the 2017 programing committee. Her company, Hoffmann Coaching LLC, partners with highly capable organizations, leaders, physicians, & teams to discover and expand upon their individual and team strengths, to improve collaboration and communication, while deepening personal and professional satisfaction. Hoffmann Coaching’s fundamental mission is to help you create a deeply caring and collaborative team. We believe healthy providers, leaders and teams create the healing atmosphere which is vital for positive patient outcomes. Caring for the care team is simply good business.

Education/Programs and Academic Outreach Committee –  Catherine Holloway, MBA, MS – Baptist Health – Catherine is the Director of Physician Integration, responsible for the operations of Baptist ENT Specialists. She earned a Dual Degree, Masters of Business Administration and Masters of Science in Organizational Leadership from Grand Canyon University and has a Bachelor of Science, with an emphasis in Health Sciences from the University of North Florida. GO OSPREYS! Catherine has over 15-years of management experience and has a passion for academia, particularly in leadership studies. She has been an active member of NFMGMA since 2008, serving as a board member since 2012.